Community Commitments

At Ark, we are deeply committed to uplifting the communities we call home. We do this by prioritizing transparent partnerships, building at a responsible scale, and upholding our core community commitments.

The Ark Commitments

Environmental Stewardship

Ark minimizes its environmental footprint through clean energy reliance, water-efficient cooling, and certified e-waste disposal.

  • Carbon-Free Target: Aiming for 100% carbon-free energy by 2030, having already achieved roughly 43% in 2024.
  • Water Preservation: Uses sealed, closed-loop systems to maintain a Water Usage Effectiveness (WUE) under 0.2 L/kWh.
  • High-Efficiency Tech: Deploys direct-to-chip liquid cooling and modular halls alongside upgraded, high-efficiency UPS and CRAC units.
  • Certified Waste Disposal: Mandates R2 or e-Steward certified contractors for all e-waste recycling and secure drive destruction.
  • Industry Leadership: Partners with the Infrastructure Masons Climate Accord to measure and reduce global digital infrastructure emissions.

Empowering Our Team

Ark fosters an inclusive, safe workplace by investing in employee growth, pay equity, and holistic well-being.

  • Workplace Safety: Achieved zero safety incidents and violations across all facilities in 2024.
  • Pay Transparency & Equity: Standardized job descriptions into 10 transparent pay grades to ensure fair, diverse hiring.
  • Professional Development: Reimburses learning initiatives, links service desk certifications to salary increases, and provides internal mentorship.
  • High Satisfaction: Earned a top-quartile eNPS of 51 and fosters team collaboration through weekly "Workplace Wednesdays".
  • Wellness Stipends: Covers gym memberships, mental health apps, therapy, counseling, and race entries.

Trust & Transparency

Ark ensures operational transparency through comprehensive cybersecurity, strict compliance, and rigorous vendor management.

  • Proven Security Record: Maintained zero data breaches or privacy losses over 18+ years of operation.
  • Rigorous Compliance: Maintains annual SOC 1, SOC 2, and HITRUST certifications, alongside SOX, JSOX, GLB, NIST, and PCI-DSS compliance.
  • Physical & Infrastructure Security: Guarantees 100% power SLAs using redundant multi-feed backups, biometric authentication, and unmarked exteriors.
  • Third-Party Risk Management: Enforces a 4-tier vendor risk framework and an annual Vendor Code of Conduct covering labor, anti-bribery, and ESG metrics.
  • Ethics & Human Rights: Upholds strict anti-discrimination, equal opportunity, and non-retaliation policies governed by an active Board of Directors.

Achieving ENERGY STAR® Excellence

In the energy-intensive data center industry, Ark is dedicated to creating a cleaner, greener technology landscape with innovative infrastructure solutions that empower our customers and enhance their sustainability efforts.

Six of Ark’s purpose-built, enterprise-class data centers have achieved coveted ENERGY STAR® Certifications from the U.S. Environmental Protection Agency, underscoring our ongoing commitment to pursuing sound Environmental, Social and Governance (ESG) practices. Through ongoing incremental improvements, Ark’s Akron, Cleveland, Pittsburgh, Boise and Tucson facilities obtained ENERGY STAR® Certifications for the first time in 2023, while our Duluth facility achieved its fifth consecutive certification. Of the six data centers certified, three were in the 90th percentile, with Cleveland, Pittsburgh and Boise scoring 96, 99 and 98 respectively. 

The ENERGY STAR® Certification is the only energy efficiency certification in the U.S. based on verified energy performance—certified facilities have achieved a score of at least 75 in their evaluation and are verified to perform in the top 25% of buildings nationwide. On average, ENERGY STAR® Certified facilities use 35% less energy, cause 35% fewer greenhouse gas emissions and are less expensive to operate than their peers, all without sacrifices in performance and comfort.

We Give Back

Beyond providing world-class enterprise hybrid infrastructure solutions, the Ark team has a deep passion for putting good into the world. We are committed to leveraging our time, talents and expertise to ensure a brighter future for generations to come.

What started with the launch of a single event in 2010 has turned into a movement that is a core part of our unique company culture. The Ark Impact program reflects our passion and commitment to driving positive change across our vast network.

Ark Impact Events and Initiatives

Ark serves multiple enterprise markets across the U.S., and we’re committed to helping those communities thrive. Throughout the year, we host and participate in several key events and initiatives to give back, build and strengthen relationships in the communities we serve and inspire the tech leaders of tomorrow.

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